Specialists at the FEMA Mapping and Insurance eXchange (FMIX) Customer Care Center can help you with questions about flood mapping and insurance. The FMIX provides the full range of information you need to make informed decisions about both insurance and risk to protect the life you’ve built. The FMIX also connects customers with technical experts specializing in subjects like modeling, GIS mapping, insurance underwriting and claims, and the Hazus loss-estimation software.

Contact Us

The FEMA Mapping and Insurance Exchange (FMIX) is experiencing technical difficulties with its Live Chat service that may result in slower response times. If this chat session disconnects, please contact us by telephone at (877)336-2627 or by e-mail at femamapspecialist@riskmapcds.com. We apologize for the inconvenience.


Hours of Operation

The FMIX hours of operation are Monday through Friday, 8:00 am to 7:00 pm Eastern Time. Self-service options are available 24 hours a day, 7 days a week.

Information and Resources

Last Modified: Friday, 28-June-2013 14:21:00 EDT