New Live Chat Service
FEMA Map Information eXchange (FMIX) Map Specialists are available for online chat; Monday through Friday, 9:00 am to 5:00 pm Eastern Standard Time (Eastern Daylight Time). When Live Chat is available select the button on the right to chat with a Map Specialist.
Contact a Map Specialist - FMAC + MSC = FMIX
The Contact Centers of the Map Service Center (MSC) and the FEMA Map Assistance Center (FMAC) have been consolidated into the FEMA Map Information eXchange, or FMIX. The consolidation will increase efficiency as it will provide a one-stop shop for a variety of information, products, services, and tools that support the National Flood Insurance Program (NFIP). The toll-free number for the FMIX is the same as before, 1-877-FEMA MAP (1-877-336-2627) and should be used instead of the MSC number.
The FMIX, looks forward to helping you with any FEMA map related questions or orders. For more information or to contact a FEMA Map Specialist, please call 1-877-FEMA-MAP (1-877-336-2627) or e-mail FEMAMapSpecialist@riskmapcds.com.
Hours of Operation
The FMIX hours of operation are Monday through Friday, 8:00 am through 6:30 pm Eastern Standard Time (Eastern Daylight Time). Self-service options are available 24 hours a day, seven days a week.
Scroll through the months to view the FMIX schedule of holiday hours and closings.
Return to the current day.
- Paper to Digital Flood Hazard Information
- Levee Information
- Flood Map Revision Processes
- Letter of Map Change (LOMC) Revalidation and Re-Issuance Process
- Letter of Map Amendment (LOMA) and Letter of Map Revision-Based on Fill (LOMR-F) Process
- Change my Flood Zone Designation
Services and Information
- FMIX Overview
- Community Status Book
- Frequently Asked Questions (FAQs)
- Other Important NFIP Phone Numbers
Last Modified: Friday, 14-December-2012 09:34:00 EST